TechSoup Accounts

ClickTime offers one year on our Starter Plan to qualified nonprofits that are members of the TechSoup community for a one-time administrative fee, payable to TechSoup. This is only available to organizations that do not already have a paying ClickTime subscription. You can sign up for a TechSoup account here. There is a limit of one free TechSoup account per organization.

If you've activated a TechSoup account and have questions, please read on, or email the ClickTime Sales Team at sales@clicktime.com and we'll be happy to assist.

What Does My TechSoup ClickTime Account Include?
How Do I Get Support For My TechSoup ClickTime Account?
How Long Does My TechSoup ClickTime Subscription Last?
Can I Add Additional Modules to My TechSoup Clicktime Account?
How Much Does ClickTime Cost?
I Activated on TechSoup But Did Not Get My Password?
How Do I Add New Users To My TechSoup ClickTime Account?
I See Something Called "ClickTime NonProfit" - Is That The Same As My TechSoup Account?
I Have a ClickTime Demo But Want To Switch to A TechSoup Account - What Should I Do?
I've Decided I Don't Want My TechSoup Account - Can I Be Refunded?

What Does My TechSoup ClickTime Account Include?

TechSoup accounts will have access to the Starter Plan subscription features for up to an entire year. The number of users you can add depends on the subscription level you selected through TechSoup.

This level of access is very similar to that of the Team plan or the ClickTime Nonprofit bundle, with the exception that additional features such as the Timesheet Approvals, Expenses, Time Off Management, and additional Estimation Modules are not available to TechSoup accounts. You can find more information on these features here.

How Do I Get Support For My TechSoup ClickTime Account?

If you have not already, we recommend reviewing the "Get Started" guides in full from our Help Center here. They should be very helpful in understanding how ClickTime is set up and will provide some steps to start configuring your account.

All TechSoup subscribers also have access to our ClickTime Help Center, which can be accessed at https://support.clicktime.com/hc/en-us/. You can also use the "Help For This Page" link available on every ClickTime page to be brought to the most relevant section of our Help Center for the page you are on:

If additional assistance is needed, please email the ClickTime Sales Team at sales@clicktime.com with your questions and we'll be happy to assist.

How Long Does My TechSoup ClickTime Subscription Last?

TechSoup ClickTime Subscriptions last up to a year from when you activated with TechSoup. 

Can I Add Additional Modules to My TechSoup Clicktime Account?

We apologize for any inconvenience, but TechSoup ClickTime Accounts are not eligible for additional Modules (which include the Timesheet Approvals, Expense Management, and Time Off Management options). If you decide you need one of these features, please contact the ClickTime Sales Team at sales@clicktime.com to discuss upgrading.

How Much Does ClickTime Cost?

The ClickTime NonProfit option includes all features available to a Starter Plan, as well as the additional Timesheet Approvals and Time Off Management Modules for a cost of $8 per user/billing cycle (this includes the 50% discount offered to nonprofit customers). Basic Time Off Tracking is included in your TechSoup subscription.

ClickTime is excited to offer a free version of ClickTime to TechSoup members that need a low-cost time-tracking application to try out for up to a year. We hope that after using ClickTime for a little while, you will find it a great asset to your organization and can plan on budgeting the costs in your next fiscal year.

Your per-user cost will likely be a little higher if you are interested in getting more out of ClickTime by activating our Expenses Module, or one of our Budgeting and Estimation features. ClickTime offers two different Budgeting and Estimation Modules, Project Insights and Resource Management. The ClickTime Sales Team will be happy to answer any questions about upgrading to a paying account and/or adding additional features.

I Activated on TechSoup But Did Not Get My Password?

We're sorry to hear that! Please email sales@clicktime.com and let us know the email address you activated through TechSoup with and they'll be happy to re-send your Welcome email.

How Do I Add New Users To My TechSoup ClickTime Account?

New ClickTime users can be added at any time by the ClickTime Administrator for your organization. This guide has more details on how to add new people to your account.

I See Something Called "ClickTime NonProfit" - Is That The Same As My TechSoup Account?

ClickTime NonProfit is a bundle of the features our NonProfit customers typically need in a time-tracking application. ClickTime NonProfit requires a paying subscription and is not the same as the TechSoup account. More details on the ClickTime NonProfit bundle can be found here.

I Have a ClickTime Demo But Want To Switch to A TechSoup Account - What Should I Do?

Please contact our Sales Team at sales@clicktime.com to discuss what this would mean for your team.

I've Decided I Don't Want My TechSoup Account - Can The Admin Fee Be Refunded?

ClickTime provides a free Starter Plan subscription for up to a year at no cost to TechSoup or you. The TechSoup Admin Fee is paid to TechSoup and covers their overhead. 

You are welcome to contact TechSoup directly to discuss a possible refund on the Admin Fee, but the Terms and Service of the TechSoup Account indicate that the fee is not refundable and the product cannot be exchanged.