This guide is intended to address Frequently Asked Questions that will assist Administrators (and Managers with the appropriate permissions) of paying ClickTime Accounts.
In addition to this guide, they may also find the following resources helpful:
- Logging Into ClickTime (Instructions and Troubleshooting)
- Managing Your Clicktime Account
- Standard User FAQ
- Demo Customer FAQ
Use the links below to skip to the section of the Administrator FAQ you are looking for.
How Do I Set Up My Account?
How Do I Create a New ClickTime User & Give Them Access?
What Are the Different Types of Security Levels?
What Do I Do When an Employee No Longer Works With My Organization / Does Not Need To Track Time Anymore?
Why Don't My Staff See The New Client I Created in Their Time Entry Options?
How Do We Remove a Client / Project / Task From Time Entry Options While Retaining Their Data?
How Do I Change My Credit Card / Other Payment Info?
Does ClickTime Track Time Off?
How Do I Edit a Timesheet On Behalf Of Another Person?
How Do I Change Billing Rates?
What Reporting Options Do I Have If I Cannot Find The Specific Report I Need?
How Do I Cancel My ClickTime Subscription?
If you do not see your question above, please contact firstname.lastname@example.org or call 415-684-1180 / 1-888-746-8227 and choose option #3 for support (demo and prospective customers can choose option #2 to speak to our Sales Team, or email email@example.com). Our Offices are open M-F, 9am - 5pm, Pacific Time.
ClickTime has several guides to assist you with your Account Setup. Please see our Get Started guides here.
You should also have received an email from your assigned Account Executive after signing up for a trial. They are experts at first-time account setup and your best resource if you have any questions about ClickTime or would like a trial.
New Users can be created from the Company --> People page using the "Add Person" link:
Unless you specify otherwise, your staff will receive a Welcome Email after their account is created. For more information on how to create a new user in ClickTime, please see the Create a New ClickTime User guide here.
ClickTime has three types of Security:
- Standard Users can log time (and expenses if you are using the Expenses Module) as well as run reports for the time/expenses they have entered
- Managers can be configured with several different permissions
- Administrators have full access to the system, outside of a few changes that only ClickTime staff can make
For more information, please see the Understanding Security Levels guide here.
If there are people who no longer work with your or do not need to track time anymore, we recommend changing the status of their account to "Inactive". This means that all the time entries they have made will stay in the system and be included in reports, but they will no longer be able to log into ClickTime and will not count towards your monthly invoices.
You can inactive People in two methods:
- From the Company --> People page, find the name(s) of any employees who do not need to use ClickTime anymore. Check the box next to their name, and then use the "Actions" option in the top-right corner to "Mark as Inactive".
You should then see a message letting you know how many rows were updated.
In some cases there are additional changes that must take place and the system will not be able to inactivate from the Person List View page. You will instead need to inactivate one-at-a-time using the Person Details page.
- From the Company --> People page, click into their Person Details page (either by double-clicking their name, or single-clicking the "edit" pencil icon). Then choose to "Edit" the Basic Information section of their record, change the status to "Inactive" and then "Update":
You should then see a message letting you know your changes have been saved.
If the person you entered into the system has never logged time, you can also use the "Delete" option from the "Actions" menu to remove them from ClickTime entirely. Only people who have not entered time/expenses can be deleted.
Please note the following reasons/solutions for people who cannot be marked as inactive:
- If the employee has submitted a timesheet that has not yet been approved (or rejected) you will not be able to inactivate them until the timesheet status is updated. Please use the Company --> Timesheets page to review and approve/reject their timesheet(s) - more details here.
- If the employee has submitted an expense sheet that has not yet been approved (or rejected) you will not be able to inactivate them until the expense sheet status is updated. Please use the Company --> Expenses page to review and approve/reject their expense sheet(s) - more details here.
- If the employee has a running or unsaved stopwatch, you will not be able to inactivate them. Please have the employee resolve any lingering stopwatches by either deleting the time entry or "Ending" the stopwatch. You can also use the "Running and Unsaved Stopwatches" Report from the Company --> Reports page (in the Miscellaneous section) to find any unresolved stopwatch time entries and either notify them or override their timesheet and make the changes yourself
- If the employee is currently set as the Default Approver for someone, or is the "sender" of an Automated Notification, you will have to inactivate the employee from their Person Details page. When inactivating someone who approves timesheets, ClickTime will re-assign those timesheets to instead be approved by you. If you inactivate someone who is set as the "sender" of an Automated Notification, you will be the new "sender" of that message. These changes are messaged to you before the inactivation is processed.
After you create a new Client you will need to make sure you create at least one active Project that is associated for the Client before you staff can log time to the Client.
If both a Client and a Project have been created and your employee is still not able to log time to that Client, this is likely due to one of the following reasons:
- The employee needs to update their My Projects page to include the Client/Project in their time entry options
- You need to make the Client/Project available to the Division the employee(s) work in
- You need to make the Client/Project available to the individual employee(s)
This will be determined by the Project List Controls on your Company --> Preferences page. For assistance with Project List Controls, please see the Project Availability Guide here.
If your staff should no longer track time to a specific Client/Project/Task but there is data associated with them, you will want to change the status of the Client/Project/Task to "inactive". This will retain all their data but the Client/Project/Task will no longer be available to enter hours to.
You can inactivate from the List View page using the "Actions" option:
Or from the appropriate Client/Project/Task Detail page by changing the status to "Inactive":
For more assistance on editing Clients/Projects/Tasks, please see the appropriate guide:
Your Credit Card and Payment information can be updated at anytime by a local ClickTime Administrator from the Company --> Preferences page using the "Update your Credit Card and Payment Information" option:
For more assistance making these changes, please see the Managing Your ClickTime Account Guide here.
ClickTime has Time Off specific features that are available to all accounts. For more details please see these articles.
ClickTime also supports automated Time Off Accruals on a monthly basis. This module is explained in more detail here.
This video covers the basic functions of both the standard Time Off options, as well as using the Time Off Accrual Module:
Administrators and Managers with Override Permissions can add/edit/delete time entries on behalf of their staff. This workflow is outlined in the Overriding Timesheets Guide here.
ClickTime supports 7 different Billing Rate Models and allows you to change those Rates at any time. For more assistance, please see the Changing Billing Rates for Historic Time Entries section of our Billing Rates Guide.
ClickTime has dozens of out-of-the-box reports as well as custom report building tools. The following guides should be helpful:
- Understanding the Reporting Options
- Create Your Own Report with the Report Builder Tool (for Corporate and Enterprise Accounts)
- Using the Customizable Data Export
Unless otherwise specified, ClickTime accounts are on a monthly subscription based on the your per-user cost and the average number of users you had in your account each month. A local ClickTime Administrator for the organization can cancel the subscription at any time by going to https://www.clicktime.com/cancel. After logging in to confirm you have Administrative access for your account, you will be asked to fill out a form indicating the reason you'd like to cancel and when you would like your cancellation to be effective. You will also see three data archive options.
After submitting this request, you should receive an automated email letting you know we have received your cancellation request. We will then send you a separate email to confirm your cancellation has been fully processed. Since ClickTime bills in arrears, you will receive a final invoice that is charged to the credit card on file.
This process is outlined in more detail in the Managing Your ClickTime Account FAQ here.
A note to our customers: This guide is constantly evolving - if there is a question you think should be addressed here, please let our Support Team know and we'll be happy to consider any requests to update this guide with more documentation.