This guide is designed as a comprehensive resource to answer some of the most frequently asked questions we receive at ClickTime. We have provided links below to specific sections of this guide that may be of immediate interest to you. These sections include detailed information and steps to assist standard users who may be experiencing challenges accessing ClickTime or utilizing our time entry functions.
Select any of the links below to review a specific topic of interest within the guide. However, we encourage a thorough read of the guide to fully understand all our features and functions.
We understand that not all questions may be covered in this guide. If you have a specific question that you do not find addressed here, we welcome you to contact us for further assistance. You can reach out to our dedicated support team at support@clicktime.com and provide more details about your query. Our team is always ready and happy to assist our users to ensure you have a seamless experience with ClickTime.
For assistance with Manager and Administrative functions, please see the Administrator FAQ.
- How Do I Log Into ClickTime?
- What Are the System Requirements and Supported Browsers for using ClickTime?
- How Do I Track My Time?
- Why Don't I See the Client / Project / Task I Need To Log Time To?
- How Do I Track "Time Off" if I Do Not See the "Time Off" Section of the Time Entry Page?
- How Do I Show Weekends?
- Why Am I Not Able To Submit My Timesheet?
Most ClickTime customers log into ClickTime by entering their unique email address and password into the login page at https://login.clicktime.com.
Some organizations may use a third-party Single Sign-On method to log into ClickTime as well. We recommend checking the Logging Into ClickTime Guide if you need assistance with accessing ClickTime.
What Are the System Requirements and Supported Browsers for using ClickTime?
We typically support the most recent versions of the Chrome, Safari, Firefox and Edge browsers. More information on supported browsers and current system requirements can be found here.
You can enter time in ClickTime using the Day View and Week View time entry pages. These pages are designed to be simple and intuitive, allowing you to easily log your hours and manage your time.
In addition to our online platform, we also offer a mobile application that you can download onto your iPhone and Android devices. This application is designed with mobility in mind, giving you the ability to track your time on-the-go, wherever you may be.
You might find these guides helpful as you begin to explore the various features and capabilities of our time tracking system.
Since ClickTime is highly customizable and serves a variety of organizations, each one is expected to train their staff on the most effective way to log time. If you're uncertain about how to track your time, you should reach out to your supervisor or the person who provided you with ClickTime access for personalized training.
Why Don't I see the Client / Project / Task I Need to Log Time To?
The options you see when entering time can be set up in a variety of ways by your local Administrator, so the answer to this question will depend on your account settings.
By default, each individual can choose the Projects and/or Tasks they see for time-entry options from the My Projects or My Tasks page(s). If you have access to these pages, you should be able to add the appropriate Client/Project or Task from these pages:
In some cases, you may see the Client listed but are told there are "No Projects". In this case, your local Administrator/Manager has created the Client but has not yet added Projects to the Client. In order to log time to a Client, there must be at least one active Project associated with the Client.
If you do not see the My Projects or My Tasks pages, that means your organization is set so that the local Administrator(s) or Manager(s) determine which Clients/Projects or Tasks you have access to. If you do not see the appropriate Client/Project or Task in your drop-down menus, please reach out to them directly and ask that they update your settings.
Administrators and Managers can refer to the Project Availability, Task Availability, and Company Preferences guides for more details on how to manage these settings.
How Do I Track "Time Off" If I Do Not See That Section of the Time Entry page?
Most organizations use ClickTime's built-in Time Off options. If you are in an account that has access to Time Off, you will see this option below your worked time options on either the Day View or Week View pages:
If you do not see the "Time Off" section of the Time Entry pages, your organization has either determined that you should not be tracking Time Off at all, or would like you to do so via another method. Please contact your supervisor or local ClickTime Administrator for guidance on the best way to track the time off you take.
How Do I Show Weekends (Saturdays & Sundays)?
By default, Saturday and Sunday will not be displayed on the Week View or Day View pages. The exception is that if you log into ClickTime on Saturday or Sunday, you will be given the option to log hours for that day.
If you'd like weekends to always show on your time entry pages, you can enable those using the "Options" menu on either the Day View or Week View pages as seen below:
Please note that if you enter time on both the Day View and Week View pages you will want to "Show Weekends" on both Options menus.
Why Am I Not Able to Submit My Timesheet For Approval?
In order to submit your timesheet, your organization must be using the additional Timesheet Approvals Module, and you must be set up with a Default Timesheet Approver from your Person Details page. Please see the Timesheet Approvals Guide here for details on using the module.
Organizations with a weekly timesheet model (who do not use Project Approvals) can submit their timesheet from either the Week View or Timesheet View page(s).
Organizations that have a different timesheet model (or use the Project Approvals Module) will have to submit from the Timesheet View page.
If you see the Submit option on either page, but are unable to submit the timesheet, you should get an error message with one of the following explanations:
- Your organization is not using the Approvals Module
- Your organization is using the Approvals Module but you are not currently set up with a Default Approver:
- You are configured to submit your timesheet but have not entered the minimum number of hours per day/week to submit:
If you believe you are set up correctly to submit your timesheet but are unable to do so, please contact your local ClickTime Administrator or our Support Team for assistance.
Comments
0 comments
Article is closed for comments.