Access to ClickTime is usually done using a unique email address and password. The login page can be found at https://login.clicktime.com. This article will cover the following topics:
First Time Access (if you are a new user who will use an existing ClickTime account)
Troubleshooting Steps (if you have logged into ClickTime before)
- I Don't See the Login Page When I Go to clicktime.com
- My Email / Password Is Not Accepted
- I Don't Know My Password (or your password is no longer auto-filled on the login page)
- I Want to Change My Password
- I Did Not Receive the "Reset Password" email
- I Need to Use a New Email Address to Log Into ClickTime
- I Don't Use an Email Address / Password to Log Into ClickTime (Single Sign-On)
First Time Access (For New Users Who Have Been Added to an Existing ClickTime Account)
When your local ClickTime Administrator adds you to ClickTime, you should receive a Welcome Email to the email address they used to create your account. This email will include the email address associated with your login, a button to create a password, and a link to the login page:
Create a password for your account, click “Set Password and Sign In”, and you will be redirected into your account.
I Did Not Receive the "Reset Password" Email
If you have requested the "Reset Password" email (described above) but have not received it, that means there is something about the email or account that is incorrect. This could be any of the following:
- The email you've entered is not the same one as associated with your ClickTime login. ClickTime cannot send password reset requests to any email that is not in our system, so in this case you'll likely want to check with your local Administrator to make sure you've tried logging in/requested a Reset Password to the right email address
- Your ClickTime login is inactive OR your local ClickTime Administrator has not yet added you to the account. Please check with your supervisor/local ClickTime Administrator to make sure you are in the system and your login is active.
- Your organization requires that you log in via a Single Sign-On (SSO) method. Please check with your local SSO contact for assistance.
- The "Reset Password" email has been caught by a spam filter (or other local setting). Please check your spam folder or escalate to your local network/email Administrator if you are certain you've used the right email to request the password, and your account is active.
- Also be aware that some email systems also 'thread' similar messages together, so just be sure to open the most recent reset password email that you received
If you've gone through all of these possibilities and are still having difficulty, please have your local ClickTime Administrator contact ClickTime Support and we will be happy to help!
Troubleshooting Steps (If You Have Logged Into ClickTime in the past)
If you have previously accessed ClickTime but are having difficulty doing so now, we hope one or more of these links will be helpful. Of course, you can always contact support@clicktime.com for more assistance, but the majority of login issues will require your assistance to resolve, so we recommend reviewing these options before reaching out to our Support Team.
- I Don't See the Login Page When I Go To clicktime.com
- My Email / Password Is Not Accepted
- I Don't Remember My Password / My Computer Does Not Auto-Fill My Password on the Login Page
- I Want To Change My Password
- I Need To Use a New Email Address To Log Into ClickTime
I Don't See the Login Page When I Go to clicktime.com
ClickTime uses cookies to remember how to load the clicktime.com page. If you are not brought to our login page, please click the "Sign In" option at the top-right corner of our marketing site. The login page should then load.
You can also access the login page directly at https://login.clicktime.com. Enterprise customers can also sign-up for their own custom domain (like https://yourcompanyname.clicktime.com).
My Email / Password Is Not Accepted
If the email address / password you enter is not accepted, there could be different reasons for this, for example:
- Your email address has been inactivated (or changed) by a local ClickTime Administrator
- You are using a different email address other than the one assigned by your ClickTime Administrator
- You have recently changed your password
- There is a typo in the email address we have on file
- Your account could have been closed
- There may be a password manager interfering with the email/password fields (if this is the case, we suggest manually typing in your credentials)
The first time you get this message, we recommend trying again to see if there was a simple typo.
If this continues, we recommend using the "Forgot your password?" link on the login page.
Then, enter your email address in the pop-up that appears and click "Send password reset link".
This is the email address you use to log into ClickTime. If the address you add is not associated with an active ClickTime login, you will not receive the Reset Password email (more details above).
We will send you a link that you can use to set up a new password. The link will be valid for 24 hours - if for any reason you do not have a chance to set up a new password before the link expires, you can always request a new one. If you happen to request a reset password email more than once, just be aware that some email applications "thread" similar messages together, so just be sure to open the most recent email you received, in order to get the most current link.
If you do not receive the Reset Password please contact support@clicktime.com and our team will be happy to verify your login credentials.
It may also be a good idea to check with your supervisor or local ClickTime Administrator to make sure your account is active and that your login method has not been changed recently.
I Don't Know My Password / My Computer Does Not Auto-Fill My Password on the Login Page
If you have logged in before and do not remember your password, please use the "Forgot your password?" link on the login page
Then enter your email in the pop-up that appears and click "Send password reset link".
ClickTime will then send you a link that you can use to set up a new password. The link will be valid for 24 hours - if for any reason you do not have a chance to set up a new password before the link expires, you can always request a new one.
If you do not receive the Reset Password please contact support@clicktime.com and our team will be happy to verify your login credentials.
If you usually have your email address/password filled in automatically on the ClickTime login page, that is actually a function of your internet browser and not the ClickTime system. Please see these help guides for assistance with setting your browser up to remember your password:
Please note that for security purposes ClickTime does not endorse or recommend using the browser methods to remember your password (ie. password managers). Please contact your local IT/email administrator for best practices regarding passwords for online applications. You may also try manually entering your email & password as another option.
ClickTime will allow you to change your password at any time. You can either do this when logged into ClickTime or from the login page.
If you are logged into ClickTime, please click the Help options in the top right and choose "Change My Password":
You can also get to this page by clicking your name, choosing "My Preferences" and then the "Change Password" link:
From the Change Password page, enter your current password and then the new password you want to use twice:
After clicking "Update", you will automatically be logged out of ClickTime. Use the existing email address and the new password to confirm you have successfully changed your password.
If you do not correctly enter the current password, or there are discrepancies between the two new password options, ClickTime will message this and not allow you to save your changes:
I Need To Use a New Email Address To Log Into ClickTime
ClickTime will only allow an Administrator, or Manager with the ability to Add/Edit People, to change email addresses for a user. The system will not allow you to change your email address unless you can edit your Person Details page (which is accessible from the Company --> People page):
If you want to use a new email address to access ClickTime, it must be an email address that is not associated with any existing ClickTime accounts. Please reach out to your local ClickTime Administrator and request that they make this change for you.
Single Sign-On (For Organizations that allow/require a Different Login Method than Email/Password)
ClickTime also supports Single Sign-On (also known as SSO), which your organizations can set up. This method means you will log into another application (like Google Apps) and use those settings to access ClickTime. More information on SSO can be found in this help article as well as this document.
If your organization uses a SSO method to access ClickTime we recommend contacting your local Administrator or IT contact for assistance with accessing ClickTime.
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