This guide covers the most Frequently Asked Questions we hear from prospective customers and organizations using the free ClickTime trial. You can use the links below to skip to your specific question:
How do I change my password?
How do I add other people to my trial?
How does my staff get notified that they have access to ClickTime?
Can I try the mobile application?
How can I add the budgeting and forecasting features to my ClickTime trial?
How do I import my data to my trial account?
What kind of support do you offer to customers?
How do I buy ClickTime?
Are there discounts available?
In addition to this FAQ, we also recommend reviewing the Get Started Guides, which are available here.
You can change your password one of two ways:
- On the login page, click the “Forgot your password” link. An email with a link will be sent to you so you can change your password.
- After you have logged into your ClickTime account, you can click on your name in the upper right corner, and then select “My preferences.” In the upper left corner, you will see a “Change Password” link.
You can add as many users as you’d like to your free trial account. They can be added under: Company > People > Add Person (in upper right corner).
When you add a user to your ClickTime account, you have the option of emailing them their login information (by default, this email will be sent out).
Yes, you can download the ClickTime app from the Apple App Store, or from the Google Play Store. You will log in with the same email and password that you use on the web version of ClickTime.
You can click the “Do You Budget” tab at the top of the page in your trial account:
Then select one of the options and follow the instructions to select the budgeting model that fits your needs.
Project Insights is best used when you wish to build a lifetime budget (based on the number of hours or expected billable amount) and track that for the lifetime of the Project. More details on Project Insights can be found in this help documentation.
Resource Planning is best used when you want to create monthly budgets and allocations and manage those each month. More details can be found in the Resource Planning help documentation.
Please contact your sales representative or email email@example.com and we will be happy to assist you with this.
We offer support to paying customers via email, chat, and phone:
(888) 746-8227 (choose option #3 for Support)
Demo and prospective customers should contact our Sales Team at firstname.lastname@example.org or by emailing their Account Executive directly.
You can sign up for ClickTime by clicking the “Buy ClickTime” button in the upper right corner inside your trial account. Or, you can just click here:
A complete list of our pricing and features is available here: https://www.clicktime.com/pricing.
Yes, we offer discounts based on bulk usage or by paying for your service a year in advance. Please contact your sales representative or email email@example.com if you’d like more details on discounts.