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BambooHR Integration

The ClickTime + BambooHR integration syncs your organization’s employees and Time Off between both platforms so you can automate provisioning and keep timesheets accurate for reporting and allocations.

IMPORTANT: This integration requires ClickTime’s Time Off Management Module (additional cost) and must be enabled by ClickTime (not self-service).

Interested? Email support@clicktime.com and we’ll connect you with our team.

Quick Start Checklist

  • ✅ You have ClickTime’s Time Off Management module.
  • ✅ You understand this is not self-provisioned—ClickTime will set it up.
  • ✅ Employee email addresses match in both systems (required for Time Off sync).
  • ✅ You can unlock or unapprove timesheets in ClickTime when needed for Time Off updates.
  • ✅ You can create a BambooHR integration admin user with access to Time Off Types you plan to sync.

How to Get Started

  1. Email integrations@clicktime.com or submit this form (choose “BambooHR”).
  2. Meet with our Integration Team to:
    1. Review integration workflows
    2. Designate a notification email
    3. Create a BambooHR administrative integration user
    4. Address any unlinked users (in BambooHR but not in ClickTime)
  3. We’ll configure your ClickTime account and validate together.
  4. We’ll align on a go-live date and enable the integration.

What Syncs

Employee Provisioning & Synchronization

Adding a New Employee

When an employee is created in BambooHR, a corresponding ClickTime user is created. The following fields map automatically (if present):

  • First & Last name → Full Name
  • Work Email → Email Address
  • Employment Status → Employment Type
  • Employee # → Employee Number

By default, all new BambooHR employees are created in ClickTime. To limit who syncs, see Selective Sync.

Example new employee sync from BambooHR to ClickTime

Updating an Employee

  • Auto-updates: Name, Employee #
  • Manual in ClickTime: Employment Type, Email
    • When these change in BambooHR, you’ll receive a reminder email to update ClickTime.

Terminating / Deleting an Employee

When an employee is terminated in BambooHR, the corresponding ClickTime user becomes inactive. If a termination date is set, inactivation occurs on that date; same-day terminations inactivate within ~10 minutes.

Reactivating the BambooHR employee to active reactivates the corresponding ClickTime user (reactivated users can log in and count toward monthly average users).

Audit Trail note: If you use the optional Audit Trail, inactivation/reactivation actions are logged under the integration account clicktimeintegrationuser+XXXXXX@clicktime.com.

Audit trail entry for integration user

Time Off Import

Approved BambooHR Time Off Requests flow into the employee’s open ClickTime timesheet for reporting and availability calculations.

Time Off import flow

What’s Included per Imported Entry

  • Employee
  • Time Off Type
  • Date range
  • Hours per day
  • Employee note

Editing: Time Off imported from BambooHR is not editable in ClickTime. Make changes in BambooHR; updates sync back to ClickTime (see “Locked/Approved timesheets” below).

Locked or Approved Timesheets

Imports and updates apply only to open (or rejected) timesheets. If a timesheet is locked or approved:

  1. Unlock or “Undo Approval” in ClickTime (unlocking | undo approval).
  2. Allow up to 2–3 hours for the entry/update to flow.
  3. Re-lock or re-approve the timesheet.

Note: If any portion of a request spans a locked/approved period, the entire import is paused until that period is open.

Unlock to allow import
Undo approval to allow import

Updating/Editing Time Off in BambooHR

  • If the entry sits on an open timesheet, updates flow automatically.
  • If the entry sits on a locked/approved timesheet, a notification is sent to the designated admin; unlock/undo approval to apply the update.

Editing/Removing Specific Days

In BambooHR, changing a day to “0” hours removes it from ClickTime. Adjusting hours (e.g., 8 → 4) will reflect in ClickTime if the timesheet is open.

Deleting a Request

If none of the Time Off was taken, delete the request in BambooHR. (BambooHR may warn that “history will be lost”; request history remains available.)

Required: The employee’s email address must match in BambooHR and ClickTime for Time Off to sync.

Imported time off entry example

Selective Sync (Custom Field)

Create a BambooHR checkbox field titled “Do not sync to ClickTime” to control which employees sync for provisioning and/or Time Off.

Custom field in BambooHR

Behavior by Integration Mode

  1. Employee Provisioning only:
    1. Checked on creation → user is not created in ClickTime.
    2. Checked after sync → further profile updates stop syncing to ClickTime.
  2. Time Off Import only:
    1. Checked → Time Off is not imported (previously imported entries remain).
  3. Both features enabled:
    1. Checked → neither profile updates nor Time Off will sync.

How to Request the Field from BambooHR

  • Submit a request to BambooHR Support.
  • Category: Custom Fields; Subject: “Custom field when creating new employee”.
  • Description (copy/paste):
    • “Hello, please create a custom field with the following attributes:
      • Personal section
      • Checkbox
      • Title: ‘Do not sync to ClickTime’”

Add Field to “New Employee” Form

  1. In BambooHR, go to People → New Employee.
  2. Click Customize Add Employee Form.
  3. Find “Do not sync to ClickTime” in Browse Fields and add it, then save.

Known Limitations

  • Time entry increments must match. ClickTime rounds to 1/10, 1/4, or 1/2 hour (Company → Preferences). If a BambooHR request is 3.25 and ClickTime rounds to tenths, use 3.2 or 3.3 for sync to succeed. More info.
  • Company Holidays in BambooHR do not import. Apply holidays in ClickTime using Company Holiday tools. Guide.
  • Integration user access. The BambooHR “ClickTime Integration” user must have View Only access to all Time Off Types you wish to import (Settings → Access Levels → Custom Levels → Time Off tab).
  • Superseded entries. BambooHR “superseded” time off entries may not sync; reject and resubmit as needed.
  • Mobile label. BambooHR Leave Types may appear as “Company Holiday” in the ClickTime mobile app; hours still post to the correct Leave Type (verify on web).
  • Historical window. Time Off syncs up to 90 days into the past.
  • Valid hours only. Requests sync only when hours per day are between 0 and 24 (positive values).

Troubleshooting & FAQs

Click on the question to see the answer

👆Time Off didn’t sync—what should I check?
  • Is the employee email identical in BambooHR and ClickTime?
  • Is the ClickTime timesheet open (or rejected)? If approved/locked, unlock or undo approval, then wait 2–3 hours.
  • Does the request use your ClickTime rounding increment (e.g., 3.2 or 3.3 vs 3.25)?
  • Does the BambooHR integration user have View Only access to the Time Off Type?
  • Is the request older than 90 days?
👆My update in BambooHR didn’t appear in ClickTime.
  • Check if the affected period’s timesheet is locked/approved; if so, unlock/undo approval and allow 2–3 hours.
  • Confirm email match across systems.
👆Fixing an error when the timesheet is approved/locked.
  1. In ClickTime: find the impacted timesheet(s) (Company → Timesheets) and Reject or Undo Approval.
  2. In BambooHR (Admin): go to Time Off → History → select Time Off type & year → Requests → open the request → make changes.
  3. Wait 2–3 hours; confirm changes in ClickTime, then re-approve the timesheet(s).
👆Employees are syncing I don’t want in ClickTime.

Use the BambooHR checkbox field “Do not sync to ClickTime” (see Selective Sync).

👆Users not appearing or fields not updating.
  • New hires should auto-provision if Selective Sync isn’t checked.
  • Name/Employee # auto-update; Employment Type and Email require manual updates in ClickTime (you’ll receive a reminder email).

 

Video Overview

Prefer a walkthrough? Watch the Product Team’s overview below.

 

Feedback & Support

Questions or suggestions? We’d love to hear from you. Email support@clicktime.com.

Interested in Time Off Management (Team Plan) or enabling the integration? Contact support@clicktime.com.

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