Access to ClickTime (Logging In)

Most people access ClickTime with a unique email address and password at login.clicktime.com. This guide covers first-time access, standard sign in, password resets/changes, SSO, and common login troubleshooting.

Who can do this: All users can sign in and reset/change their own password. Changing someone’s login email requires an Administrator.

Jump to:

• First-time access (new users)
• Standard sign in
• Forgot / reset password
• Change your password
• Change your login email (admin)
• Single Sign-On (SSO)
• Troubleshooting
• Unusual login attempts & CAPTCHA
• Best practices

First-time access (new users)

1. If you’re new to ClickTime, make sure your supervisor or local Administrator has added you to the company account. You’ll receive a Welcome email at the address on your new ClickTime profile. It includes your login email, a link to login.clicktime.com, and a button to create your password.
   
2. Click Create Password, then set a password that’s 8–64 characters and at least Medium strength. Use the eye icon to preview your entry, then select Set Password and Sign In.
   

Things to note

• Welcome emails are time-sensitive. If yours expired, ask your Administrator to resend it or go to login.clicktime.com and use Forgot your password?. You don’t need an existing password—just the email on your ClickTime profile.
• Didn’t get the Welcome email? Check spam/junk and any filters. If still missing, ask your Administrator to resend from the person’s Actions menu (Send Welcome Email) or use Forgot / reset password with the correct login email.
  

Standard sign in

1. Go directly to login.clicktime.com. If you’re on our marketing site (clicktime.com), use the Sign In button (top-right) to get there.
   
2. Enter your email and password, then select Sign In.

Note: Some organizations use a custom domain (e.g., https://yourcompanyname.clicktime.com). You can sign in there as well.

Forgot / reset password

1. On the login page, select Forgot your password?
   
2. Enter the email address you use to log in, then select Send password reset link.
   

• The reset link is valid for 24 hours. If it expires, request a new one.
• Requested more than once? Only the most recent email’s link works; older links are invalid. Many mail clients “thread” these—open the newest message.

Didn’t receive the reset email?

• The email entered doesn’t match your ClickTime login—verify with your Administrator.
• Your login is inactive or you haven’t been added yet—check with your Administrator.
• Your organization requires SSO, so password resets aren’t sent from ClickTime.
• The message was filtered—check spam/junk or ask IT to allowlist ClickTime emails.

If you’ve checked these and still can’t sign in, have your Administrator contact support@clicktime.com.

Change your password

You can change your password anytime:

1. While signed in, open Help (top-right) → Change My Password, or go to My Preferences → Change Password.
   
   
2. Enter your current password and your new password twice, then select Change Password. After updating, you’ll be signed out—sign back in with the new password. If inputs don’t match, you’ll see an error and the change won’t save.
   

Change your login email (admin)

Users cannot change their own login email; an Administrator must do this.

1. Go to Company → People, then click Edit (pencil).
2. In Basic Information, update Email and select Update to save.
   

Important: The new email must not be in use on any ClickTime account; otherwise you’ll see an “email already in use” error.

Single Sign-On (SSO)

Your organization may allow or require SSO (e.g., Microsoft Entra ID/Azure AD, Google, Okta). In that case, you’ll sign in through your identity provider—not with a ClickTime password. For SSO access issues, contact your local IT/SSO admin. (Admins: see your SSO setup documentation.)

 

Troubleshooting

Password managers and saved passwords

Many browsers can save and automatically fill usernames and passwords. If a saved password is outdated, you may see repeated login failures even if you believe you’re entering the correct password.

Try this first

• Try a Private/Incognito window and sign in again. If you can log in there, a saved password or autofill setting may be interfering with your normal sign-in.
• Type your password manually instead of selecting an autofill suggestion.

Third-party password managers

In addition to browser-based password saving, some organizations use third-party password managers (apps or browser extensions). These tools can also auto-fill an older password. If you suspect a third-party tool is filling your credentials, contact your IT team for help updating or removing the saved entry.

Browser password managers

ClickTime can’t provide instructions for managing passwords in your browser or password manager, but the resources below are published by ClickTime-compatible browsers and explain how to view, update, or remove saved passwords.

If you’re on a managed/work device, or you’re not sure where these settings live, please share these links with your IT team (or contact them) for assistance.

• Google Chrome: Manage passwords in Chrome (Google Help)
• Microsoft Edge: View or edit your passwords in Microsoft Edge (Microsoft Support)
• Safari: Find saved passwords and passkeys on your Mac (Apple Support)
• Firefox: Password Manager: Remember, delete, and edit logins in Firefox (Mozilla Support)

I don’t see the login page when I go to clicktime.com

From the marketing site, click Sign In (top-right), or go directly to login.clicktime.com.

My email/password isn’t accepted

• Disable password manager auto-fill and type credentials manually to rule out conflicts. 
• Use Forgot your password? with your correct login email.
• Check if your account is inactive or if your login email changed (this will require speaking with your ClickTime Administrator).

I didn’t get the “Reset Password” email

See the causes and fixes under Forgot / reset password → Didn’t receive the reset email?

Unusual login attempts & CAPTCHA

To protect accounts, ClickTime may challenge suspicious activity (e.g., many failed attempts) with a quick “Verify you are human” step and may temporarily rate-limit or lock sign in for a short period.

• If you see “Max attempts exceeded”: Wait a few minutes (up to ~10) and try again.
• Reset your password if you think someone else attempted to access your account.
• Still stuck? Contact support@clicktime.com with your login email.

Best practices

• Use a strong, unique password (or SSO if your org supports/requires it).
• Don’t share credentials. Admins can create separate accounts as needed.
• If you leave the organization or change roles, have an Admin inactivate your login to maintain data integrity.