Customization Settings

Customization Settings is where administrators manage every branding and customization option for ClickTime in one place — your company's custom sign-in URL, logos, background images, terminology, and system messages. Anything that used to require a call or email to ClickTime Support, like updating your logo or setting up a custom sign-in address, can now be set up here directly.

Before You Begin

• You'll need administrator access. Customization Settings isn't visible to non-admin users.
• A few options are limited to Enterprise tier accounts. On other plans, those options are still visible but greyed out, with a note that they require Enterprise tier. See Account Access by Tier below.
• Each section on the page saves independently, and edits aren't applied until you click Apply Changes. See How Changes Are Saved before you start.

Where to Find It

• Go to Company > Preferences > Customization.
• Or, from the Advanced page, find the Customize ClickTime card and click Customize.

How Changes Are Saved

Every section of the Customization page follows the same pattern:

1. Make your edits in a section. Apply Changes and Clear Changes stay greyed out until you change something.
2. Click Apply Changes to save that section. Nothing takes effect before you do this.
3. Click Clear Changes instead to discard your edits and revert the section to its last saved version.

Note: Sections don't save together — applying changes in Logos won't save anything you've typed into Custom Terminology. Apply each section separately. Custom Messages is the exception: each message saves on its own through an Add Custom Message dialog. See Custom Messages below.

Custom URL

Enterprise tier only

Sets the branded web address your company uses to reach ClickTime — for example, yourcompany.clicktime.com.

• You only type the first part of the address. The .clicktime.com ending is fixed and can't be edited.
• The name can only use lowercase letters (a–z) and numbers (0–9). No spaces or special characters, and it can't start with "www".
• ClickTime checks whether the name is available as you set it up. If it's already taken or reserved, you'll be asked to choose a different one.

Image Requirements

Every logo and background image must be 2 MB or smaller. Each image type also has a recommended size, which displays best, and a maximum size it can't exceed:

If an image is larger than the maximum, it won't upload. Resize it to fit within the limits above, then try again.

Logos

Three separate logo settings, each controlling a different part of the product. See Image Requirements for size limits.

Web App Navigation Bar Logo (197 × 36 px)

Enterprise tier only

Replaces the ClickTime logo in the top navigation bar.

1. Drag and drop an image onto the upload area, or click Select Image to browse.
2. Check the preview, which shows your uploaded logo or the standard ClickTime logo if nothing's been uploaded.
3. Click Apply Changes to save, or Delete Image to restore the standard ClickTime logo.

Sign In Page Logo (197 × 36 px)

Enterprise tier only

Controls the logo on the sign-in screen. By default, Apply this logo to my sign in page is checked, reusing your Navigation Bar Logo. Uncheck it to reveal a separate upload area for a different image. Re-checking it hides that area and reverts to the Navigation Bar Logo.

Report Header Logo (375 × 69 px)

Available on all tiers

Controls the logo printed at the top of reports. By default, Apply this logo to my Report Header Logo is checked, reusing your Navigation Bar Logo. Uncheck it to upload a separate image for reports only.

On accounts below Enterprise tier, this checkbox is unchecked and disabled. Since the Navigation Bar Logo isn't available on those tiers, the report header upload is always visible and usable.

To upload a Report Header Logo:

1. Drag and drop an image onto the Report Header Logo upload area, or click Select Image to browse.
2. Check the preview to confirm your logo looks the way you want.
3. Click Apply Changes to save, or Delete Image to remove the logo.

Image Uploads

Enterprise tier only

Sign In Background Image

The full background image behind your sign-in page. A live preview shows the sign-in page as it will actually look, with your logo laid over the image, so you can check contrast before applying.

Banner Background Image (1600 × 300 px)

The banner that appears across the application. A live preview shows how it will look. Banner text automatically adjusts its own contrast — light on dark images, dark on light ones — so it stays readable regardless of the image you choose. Other sizes will be centered.

Both accept JPG, JPEG, PNG, and GIF files up to 2 MB. Click Delete Image on either to restore the ClickTime default.

Custom Terminology

Available on all tiers

Changes the words ClickTime uses throughout the product so they match how your company already talks — for example, calling your primary entity "Accounts" instead of "Clients."

1. Choose a preset from the dropdown. The singular and plural fields fill in automatically (read-only).
2. Or, choose Specify Custom Term to open those fields and type your own words.
3. Watch the preview panel on the right as you type. It shows your terms in real sentences:
   • "We work on [sub-category] for our [primary entity]"
   • "We perform [work performed] on our [sub-category]"
   • "When we party, we party as [group of people]"
4. Click Apply Changes to save.

How Terminology Changes Show Up

• Time entry: Your terms appear in the Day View and Week View pickers, and the Timesheet View.
• Reports and filters: Column headers, filter names, and field labels all use your chosen terms.
• Help content and search: Update your own internal guides and training to match, so employees aren't searching for the old terms.
• Data underneath: Changing terminology only updates labels. It doesn't change how records relate to each other.

Note: Terminology changes are global and apply everywhere at once, so it's worth giving your team a heads-up before you apply a change.

Custom Messages

Available on all tiers

Two separate lists: Alert Windows and Info Banners. This replaces the old Custom Messages pages, and bookmarks to the old list or detail page will redirect here.

Each entry shows the message title, where it's displayed (for example, "Displayed in Time Entry"), an optional expiration date, and whether it's Active or Inactive.

1. Click Add a message, or click an existing message's title to edit it.
2. In the dialog, enter the Title and Message Text. Alert Windows also require an Expiration Date.
3. Toggle Active on, then click Save.

Note: Custom Messages save individually through this dialog. This section doesn't use the page's Apply Changes / Clear Changes buttons the way the other sections do.

Character limits are unchanged: 80 characters for an alert title, 500 for alert text, and 2,000 for info message text.

Account Access by Tier

The Customization page itself is available on every subscription tier, but some individual settings are Enterprise-only. On other tiers, those options stay visible but greyed out, with a note reading "This option is only available for enterprise tier accounts."

Common Questions

Why are some options on this page greyed out and unclickable?
Those settings are limited to Enterprise tier accounts. They're still shown so you know they exist, with a note explaining the tier requirement. Reach out to your account manager if you'd like to discuss upgrading.

Can I still ask ClickTime Support to update my logo or sign-in URL for me?
Any administrator can now update the Report Header Logo on the Customization page, on any tier. The navigation bar logo, sign-in page logo, and Custom URL are also self-service for Enterprise tier accounts. Support can still help if you run into trouble.

I had the old Custom Messages page bookmarked. What happened to it?
Custom Messages moved from Company > Advanced into Company > Preferences > Customization. The old list and detail pages now redirect you here automatically.

Do I need to click Apply Changes separately for each section?
Yes. Every section saves independently, so applying changes in one (like Logos) has no effect on edits in another (like Custom Terminology). Click Apply Changes in each section you edit.

What happens if I don't click Apply Changes?
Your edits stay pending and won't take effect. Navigating away or clicking Clear Changes discards them and reverts the section to its last saved version.

Why won't my logo or image upload?
The image is most likely larger than the maximum file size (2 MB) or the maximum width and height for that image type. Check the limits in Image Requirements, resize your image to fit, and upload it again.

Why can't I choose the name I want for my Custom URL?
Names are limited to lowercase letters and numbers, can't start with "www," and must be unique across ClickTime. If your preferred name is taken or reserved, you'll be asked to pick another.

I changed my terminology, but a report or saved template still shows the old terms.
Refresh the page and re-generate the report. If you use custom report templates, you may need to update their labels separately to match your new terms.

We just changed our terminology. How do we help employees adjust?
Share a quick one-pager showing the old term next to the new one, and consider using both terms in internal communications for a short transition period while everyone gets used to the change.

Next Steps

• Advanced Tools Overview
• Configure Company Settings
• Access to ClickTime (Logging In)
• Company Information Settings