Troubleshoot the ClickTime Mobile App

Troubleshooting the ClickTime Mobile App covers basic steps you can take if the app is not behaving as expected, you are not seeing the time entry options you need, or you suspect a performance or syncing issue.

Jump to:
Quick troubleshooting steps
Sending a debug file to Support
More help

Quick troubleshooting steps

If you are having trouble using the mobile app or are not seeing the time entry options you expect, try these steps in order.

1. From the main menu, go to Settings.
   
   
2. Tap Refresh Data.
   
   
3. This updates your application with the most recent account data.

If refreshing data does not resolve the issue, try logging out and back in to the application.

If the issue continues, restarting your phone will often resolve lingering problems with performance, connectivity, or display.

Sending a debug file to Support

If you believe the application is not working as expected or you see an error that is not covered in other articles, you can send our team a debug log by following these steps:

• Go to the Settings page.
• Tap the rocketship or cloud icon at the bottom-right corner five times.
  
• Keep all boxes checked and tap Share.
  

This generates a file that you can send from your phone’s email app to the ClickTime Support team. We will review the log and escalate it to our Development team for additional analysis if needed.

More help

If you have questions about functionality or best practices, or if the steps above do not resolve your issue, please contact ClickTime Support and we will be happy to help.

You may also find answers in the Time Entry with ClickTime Mobile and Mobile Error Messages and Known Issues articles.